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Terms of service

The short version.

These terms cover use of ItemDocs by manufacturers and brands. Reading a product page as a customer is free and requires no agreement.

Your content

You keep ownership of everything you upload. You grant ItemDocs the licence needed to host it and show it to people who scan your codes. You are responsible for having the rights to publish it and for its accuracy — especially safety information.

Plans and payment

The Free plan includes one product, forever. Paid plans are priced monthly or annually by number of active products and file storage; scans are never metered. Online payments are not live yet — until they are, plan changes are arranged with us directly. If you downgrade, products above the new limit are archived — their pages stay online with support details so printed QR codes keep working.

Acceptable use

ItemDocs is for documenting physical products. Uploads are checked and limited by type and size; we may remove content that is unlawful, malicious or unrelated to a product.

Availability and liability

We work to keep every page fast and online, but the service is provided as is; our liability is limited to the fees you paid in the previous twelve months. Enterprise agreements can include an SLA.