What ItemDocs stores, and what it doesn’t.
Customers never need an account to read a product page. Manufacturers own their content.
Customers scanning a QR code
Product pages set no cookies and require no sign-in. We record aggregate page opens, which sections were opened and what was typed into the on-page search, together with the device type and country. Visitors are counted with a keyed hash that changes every day and cannot be reversed — nothing identifies a person.
If a brand switches on product registration and you choose to fill in the form, your details are stored for that brand and delivered to them. They decide which fields to ask for; ItemDocs never requires personal data to view a page.
Manufacturers using the Console
We store your account (name, email, a salted password hash), your organisation, products, content and files, an audit trail of changes, and — when you subscribe — a Stripe customer reference. Card details never touch our servers.
Everything you create can be exported from Settings at any time as JSON, and you can delete your organisation yourself. Data is retained for 30 days after deletion for recovery, then permanently erased — including uploaded files and the accounts of people who belong to no other organisation. Customer analytics are anonymous and kept for at most 13 months.
Contact
Questions about privacy: support@itemdocs.com.